Open Box Delivery Policy

At Janki, we are committed to ensuring a smooth and transparent delivery experience with our Open Box Delivery service, allowing customers to inspect their orders before completing the delivery.

1. What is Open Box Delivery?

Open Box Delivery provides customers the opportunity to thoroughly inspect their purchased products at the time of delivery. With this service, customers can verify that the product meets their expectations and is in perfect condition before accepting it.

2. Inspection Guidelines and Possible Issues

During Open Box Delivery, customers are encouraged to check for the following potential issues:

• Product Damage: Check for visible damage, such as cracks, scratches, dents, or broken parts.
• Defective Product: Inspect for any malfunctions or hardware defects in electronics or other devices.
• Incorrect Product: Verify that the correct model, color, size, and features match the order.
• Missing Components: Confirm that all parts, accessories, or extras listed are included.
• Signs of Prior Use: Look for any signs that the product has been used, like fingerprints, wear, or broken seals.

3. Open Box Delivery Process

1. Delivery Arrival: The delivery personnel will arrive with the package and facilitate the inspection.
2. Product Inspection: Customers should inspect the product for any issues mentioned above to ensure the item’s quality.
3. Proof of Delivery: As part of our quality control, the delivery personnel will take photos of the product and a photo of the person accepting the order. This documentation serves as proof of the product’s condition and delivery to avoid discrepancies.
4. Acceptance or Refusal:
   • If the product is satisfactory, customers can confirm acceptance, and the order will be marked as completed.
   • If any issues are found, customers have the option to refuse the delivery.

4. Handling Issues Identified During Delivery

If an issue is identified during the Open Box inspection, customers can choose from the following options:

• Refuse Delivery: For significant issues, customers can refuse the order. Our team will process a return and initiate a refund or replacement.
• Request a Replacement: Customers can request a replacement, and Janki will arrange for a new delivery at the earliest possible time.
• Contact Support: For questions or assistance, customers can contact Janki’s customer support team for prompt help.

5. Post-Delivery Returns

Once the product has been accepted, returns will not be accepted unless there is a manufacturer defect that falls under warranty. If issues arise after usage, customers can pursue a warranty claim with the manufacturer or contact Janki for guidance on the process.

6. Customer Support for Open Box Delivery

For any questions or support needs:

• Janki Customer Care: Contact our support team through phone, email or Chat for help with delivery or product issues.
• Warranty Assistance: Our team can guide customers through warranty claim procedures with the manufacturer if applicable.