Customer Service

1. Orders & Shipping

• Order Status: Track your order easily with our online order tracking tool. Simply enter your order number to see the latest updates. (Click Here to Track)
• Shipping Options: We offer multiple shipping options to suit your needs, including standard and expedited shipping. Check our Shipping Policy for details.
• Delivery Issues: If there’s a problem with your delivery, contact us immediately, and we’ll work with you to resolve it.

2. Returns & Exchanges

• Easy Returns: Changed your mind? We offer a hassle-free return process. Visit our Returns Policy for eligibility and instructions.
• Exchanges: Need a different product or size? Contact our team to initiate an exchange and find the best solution for you.
• Refund Process: Refunds are processed quickly after we receive your returned item. See our Refund Policy(6.4) for more information.

3. Product Support

• Product Information: Need help choosing the right product? Our team is here to provide expert advice and recommendations.
• Warranty Information: Janki offers warranties on eligible products to ensure your peace of mind. Visit our Warranty Policy(3.5) for details.
• Technical Support: If you’re experiencing technical issues with a product, reach out to us. Our knowledgeable team can guide you through troubleshooting steps or connect you with product specialists.

4. Payment & Security

• Payment Options: We accept various payment methods, including credit/debit cards, digital wallets, and EMI options.
• Safe & Secure Shopping: Your security is our priority. All transactions on our site are encrypted to protect your data.
• Billing Questions: For questions regarding charges, billing errors, or updates to your billing information, please contact us.