At Janki, we are committed to delivering high-quality products. However, if you receive a product that is faulty or damaged, we’re here to help resolve the issue as quickly as possible. Follow the steps below to report the problem and request assistance.
Inspect Your Product on Delivery
Our open-box delivery option allows you to inspect the item at the time of delivery. We recommend taking advantage of this option to check for any visible damage or defects before accepting the item. If you notice any issues, please inform the delivery personnel immediately and refuse the order.
Reporting a Faulty or Damaged Product
If you discover that your product is faulty or damaged after accepting the delivery, please follow these steps to report it:
Contact Customer Support:
- Timing: Report the issue within 24 hours of receiving the product.
- Information to Provide: When you contact us, please provide your order number, a description of the damage or fault, and any photos that clearly show the issue.
Document the Issue:
- Photos: Take clear photos of the faulty or damaged area on the product, as well as the packaging if it shows signs of damage.
- Video (Optional): A short video can further demonstrate the defect or damage, especially for items with functional issues.
Submit Your Claim:
- Online: Log in to your Janki account, go to “Order History,” select the faulty item, and look for the option to submit a claim. Follow the on-screen instructions to complete the claim submission.
- By Email or Phone: Alternatively, you can submit your claim by contacting our customer support team via email at sujeet@myjanki.com or by calling 9334378510.
Resolution Options
After reviewing your claim and verifying the damage, we offer the following resolution options:
Replacement: If available, a replacement product will be sent to you at no additional cost. We’ll provide instructions on returning the faulty item.
Repair (if applicable): For some products, repairs may be arranged through the manufacturer. Our support team will assist you in coordinating this with the manufacturer’s warranty process.
Refund: If a replacement or repair is not feasible, we will issue a full refund to your original payment method. Refunds typically take 3-5 business days to process once the returned item is received and inspected.
Additional Notes
Warranty Claims: Some products are covered by a manufacturer warranty, especially for functional defects. If your product is within the warranty period, we can guide you through the warranty claim process.
Return Conditions: The product must be in its original packaging with all accessories included for a successful return and resolution. Be sure to keep these items intact if you need to return a faulty product.
Non-Returnable Items: Certain categories of products, such as custom or final-sale items, may have limitations on returns. Please refer to the product page for any specific return conditions.
No products in the cart.