Refunds and Disputes

Overview: At Janki, we strive to ensure you’re satisfied with every purchase. If something goes wrong, we make it easy to request a refund or resolve any disputes related to your order.

Refunds:

1. Eligibility:

   • Refunds are available for eligible returns (within our return policy window) or if the item arrives damaged or defective.
   • Refunds are processed to the original payment method (credit/debit card, PayPal, etc.).

2. How to Request a Refund:

   • Online Orders: Kindly contact our customer support team. Our team will help you in resolving the issue and getting the refund.
   • In-Store Purchases: Visit the store with your purchase receipt or proof of purchase. Our team will assist you with the refund process.

3. Refund Timeline:

   • Refunds are processed within 3-5 business days after receiving the returned item or confirming the issue.
   • For credit card payments, please allow 5-7 business days for the refund to appear in your account.

Disputes:

1. How to Resolve a Dispute:

   • If there’s an issue with your order (e.g., faulty item, incorrect shipment), please contact our customer service team immediately. You can reach us via email (sujeet@myjanki.com) or phone (9334378510).
   • Provide your order number and a detailed description of the issue so we can assist you quickly.

2. Possible Resolutions:

   • We’ll review your case and offer a resolution based on the situation. This may include a refund, replacement, or store credit.
   • For shipping errors, we may also offer compensation depending on the circumstances.

Note: If you paid via a third-party service (like PayPal), please check their dispute resolution process as well, as some refunds may need to be handled directly with them.