Privacy Policy

Effective Date: 30-Oct-2024

At Janki, we value and prioritize your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, products, and services.

1. Information We Collect

We collect information to provide and improve our services, personalize user experience, and fulfill our legal obligations. Information collected may include:

A. Personal Information

• Account Information: When you create an account, we may collect details such as your name, email address, contact number, and delivery address.
• Order Information: Information regarding the products you purchase, payment details (excluding sensitive card data), and billing information.
• Customer Support: Information you provide when you reach out to our support team.

B. Non-Personal Information

• Usage Data: We collect data on how users interact with our website, including page views, clicks, and browsing behavior.
• Device Information: Data about the device you use to access our site, such as IP address, browser type, operating system, and device settings.
• Cookies and Tracking Technologies: Cookies and other tracking technologies help us gather insights about website performance and personalize your experience. For more details, see our Cookie Policy.

2. How We Use Your Information

Your information is used for the following purposes:

• To Process Orders: Ensuring secure processing and accurate delivery of orders.
• To Improve Services: Understanding your needs and preferences to improve our products, services, and overall user experience.
• For Personalization: Tailoring content, recommendations, and offers based on your interests and browsing history.
• For Communication: Sending you order updates, promotional emails, notifications, and responses to inquiries.
• For Legal Compliance: Fulfilling our obligations under applicable laws, preventing fraud, and ensuring website security.

3. How We Share Your Information

We may share your information with third parties in specific situations, including:

• With Service Providers: We work with trusted service providers to process payments, manage deliveries, and provide customer support.
• With Analytics Providers: To analyze website performance and improve user experience, we may share non-identifiable information with analytics services.
• For Legal Reasons: We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, or property of Janki and our users.

We ensure that third parties accessing your data are obligated to maintain the privacy and security of your information.

4. Security of Your Information

Janki takes robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our measures include:

• Data Encryption: Sensitive data is encrypted during transmission.
• Access Controls: We limit data access to authorized personnel and apply strict security policies.
• Regular Audits: Our systems are periodically reviewed to detect and address potential vulnerabilities.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: Update or correct your personal information as needed.
• Deletion: Request the deletion of your information, subject to legal and business retention requirements.
• Opt-Out: Unsubscribe from marketing communications or disable cookies in your browser settings.

To exercise your rights, please contact our Privacy Team at [email].

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Retention periods may vary depending on the type of data and our obligations.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect information from children. If we become aware that information from a child has been collected without consent, we will promptly delete it.

8. International Data Transfers

If you access our services from outside of our primary operation region, please note that your data may be transferred to and processed in other countries. We take appropriate steps to protect your data during these transfers.

9. Updates to Our Privacy Policy

Janki reserves the right to update this Privacy Policy as necessary to reflect changes in our practices, legal obligations, or technological advancements. We will post updates to this page, and the effective date at the top will indicate when changes were made.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

• Email: sujeet@myjanki.com

This Privacy Policy aims to help you understand how Janki handles your information responsibly and with transparency. By using our services, you consent to the practices outlined in this policy. Thank you for trusting Janki with your information.