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Refund and Returns Policy
At Janki, we strive to deliver a seamless and transparent experience with our policies, ensuring customer satisfaction and addressing any concerns related to returns, refunds, and warranty claims. Here are the details for each policy and the steps customers should follow if they encounter any issues.
Return Policy
Most products purchased on Janki are non-returnable due to our Open Box Delivery system, which allows customers to inspect and verify the product condition at the time of delivery. However, should any issues arise, this policy outlines the available options and support.
1. Conditions for Return Eligibility During Delivery
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- Damage: Visible damage to the product, including scratches, cracks, dents, or broken parts.
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- Defective Product: Items that do not function as intended or have hardware defects.
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- Incorrect Product: Receiving a different model, color, or item than the one ordered.
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- Missing Components: Items missing essential parts or accessories.
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- Signs of Prior Use: Evidence of prior use, such as broken seals, fingerprints, or wear.
2. Steps for Return at Delivery
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- Inspection: During Open Box Delivery, inspect the product for the conditions listed above.
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- Refusal at Delivery: If any issues are identified, you may refuse the delivery on the spot.
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- Documentation: Delivery personnel will document the product condition and the refusal with photos for verification.
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- Support Contact: For further assistance, customers can contact Janki Customer Care to discuss any additional concerns or solutions.
3. Post-Delivery Returns
Once a product is accepted during Open Box Delivery, it becomes non-returnable. However, warranty claims may be pursued for eligible issues that arise post-delivery (refer to the Warranty Policy below).
Refund Policy
Janki offers a customer-friendly refund policy to address cases where customers refuse delivery due to product issues identified during inspection.
1. Conditions for Refund
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- Approved Returns: Refunds will be processed if a product is refused at delivery due to damage, defects, incorrect item, missing components, or signs of prior use.
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- Replacement Option: Customers also have the option to request a replacement instead of a refund.
2. Refund Process
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- Mode of Refund: Refunds will typically be processed to the original payment method. For Cash on Delivery (COD) orders, customers may provide bank account or UPI details for refund processing.
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- Processing Time: Most refunds are processed immediately, but may take up to three working days, excluding bank holidays, in certain cases.
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- Proof of Return: During Open Box Delivery, delivery personnel will take images of the product and the customer as proof, ensuring accuracy in cases of any refund claims.
3. Steps for Requesting Refunds
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- Identify the Issue: Confirm the issue is covered by the product’s warranty.
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- Contact Manufacturer or Janki Support: Reach out to the manufacturer for a claim or, if needed, Janki’s support team for help with the process.
- Follow Warranty Guidelines: Follow the specific warranty guidelines provided by the manufacturer for claim eligibility.
Janki Customer Support
If you have any questions or require assistance with the Return, Refund, or Warranty policies, Janki’s customer support team is available to guide you through each process and provide the necessary support.
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- Refuse Delivery: Refuse the delivery if the product does not meet expectations and select the refund option.
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- Contact Support: Contact Janki Customer Care to confirm the refund status and address any additional queries.