At Janki, we offer a personalized shopping experience through our Shop with an Expert service. Whether you’re looking for guidance on the latest smartphone models, choosing accessories, or finding the best tech for your needs, our experts are here to help you make informed decisions.
How Does “Shop with an Expert” Work?
Our “Shop with an Expert” service connects you with knowledgeable representatives who can assist you with:
- Product Recommendations: Get personalized suggestions based on your preferences and budget.
- Detailed Product Information: Learn more about features, specifications, and performance comparisons.
- Accessory Pairing: Find compatible accessories like cases, chargers, and headphones to enhance your device.
- Order Assistance: Our experts can help guide you through the purchasing process, answer questions about shipping, and ensure a smooth checkout.
How to Schedule an Expert Consultation
To shop with an expert, follow these simple steps:
Visit the Janki Website:
- Go to our homepage and look for the Shop with an Expert section, usually highlighted on the main page.
Choose Your Preferred Consultation Type:
- In-Store Consultation: Visit one of our stores to meet with an expert in person.
- Online Consultation: Schedule a virtual consultation via video call for personalized assistance from anywhere.
Select a Date and Time:
- Pick a convenient time slot from our available options. Online consultations are offered at flexible hours to accommodate your schedule.
Provide Basic Information:
- To ensure a tailored experience, provide details on the type of products you’re interested in, your budget, or any specific questions you may have.
During Your Consultation
Once your consultation is set up:
- Prepare Your Questions: If you have particular products in mind or specific needs, prepare your questions to make the most of the session.
- Get Tailored Recommendations: Our expert will discuss your requirements, preferences, and provide a list of suitable products.
- Explore Product Demos: For in-store consultations, you can see, touch, and try out products. For online consultations, our expert can walk you through product features and comparisons via screen sharing.
Benefits of Shopping with an Expert
- Save Time: Get straight to the products that best meet your needs without spending hours researching.
- Confidence in Your Purchase: Our experts provide unbiased information and insights, helping you choose the right products with confidence.
- Exclusive Offers and Bundles: Experts may highlight any ongoing promotions or bundles, helping you get the best value for your purchase.
Frequently Asked Questions
Q: Is the Shop with an Expert service free?
A: Yes, our consultation service is completely free of charge.
Q: Can I make a purchase during the consultation?
A: Absolutely. Our experts can assist you with placing an order during the session or guide you through the online checkout process.
Q: What if I need help after the purchase?
A: Our customer support team is always available to assist with any post-purchase questions or support you may need.
Q: Can I reschedule or cancel my consultation?
A: Yes, you can reschedule or cancel by accessing the link in your confirmation email or contacting our support team if you need assistance.
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