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Terms and Conditions
Last Updated on – 16-Oct-2024
Welcome to Janki! These Terms and Conditions outline the rules and regulations for the use of our website, www.myjanki.com. By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.
1.1 Introduction:
Janki is an e-commerce platform that sells smartphones, accessories, and other electronic products. We are a seller of original, brand-authorized products and do not manufacture any items ourselves. All products listed on Janki are sourced from trusted and reputable brands, ensuring authenticity and quality. The use of this website and the purchase of products from Janki are governed by these Terms and Conditions, which may be updated from time to time without notice.
- General Terms
1.2 Eligibility:
To use our website and make purchases, you must be at least 18 years old or have permission from a parent or guardian. By using our services, you confirm that you meet these requirements.
- Account Registration
2.1 Creating an Account:
You may be required to create an account to make purchases on Janki. When creating an account, you agree to provide accurate and complete information, including your name, email address, shipping address, and payment details. You are responsible for maintaining the confidentiality of your login credentials.
2.2 Account Responsibility:
You are responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately. Janki is not liable for any loss or damage arising from unauthorized access to your account.
- Product Information
3.1 Product Descriptions:
We strive to provide accurate and detailed descriptions of all products available on Janki. However, we do not warrant that the descriptions, images, or other content on the website are entirely accurate, complete, or error-free. In case of errors, please contact us for resolution.
3.2 Original Brand Products:
Janki guarantees that all products listed for sale are original and sourced directly from the respective brands or their authorized distributors. We are committed to selling only genuine products to ensure customer satisfaction and trust.
3.3 Pricing:
All prices are listed in India Rupees and are subject to change without notice. The price you pay for a product will be the price listed at the time of purchase. We make every effort to ensure that prices are accurate, but errors may occur. If we discover an error in the price of a product you ordered, we will notify you and give you the option to either proceed with the correct price or cancel your order.
3.4 Availability:
All products are subject to availability. We reserve the right to limit the quantity of any product we supply and to discontinue any product at any time without notice.
3.5 Warranty:
Warranties available on certain products are provided directly by the product brand and not by Janki. If a product comes with a brand warranty, you will receive the necessary details with your purchase. Janki does not offer any warranties of its own for the products sold on our platform. For warranty claims, you will need to contact the respective brand’s customer service or warranty center.
- Orders and Payments
4.1 Order Placement:
By placing an order on Janki, you agree to purchase the selected products according to these Terms and Conditions. All orders are subject to acceptance, and we reserve the right to cancel or refuse any order for any reason.
4.2 Payment Methods:
We accept various payment methods, including credit cards, debit cards, and online payment gateways. By submitting payment information, you authorize us to charge your payment method for the total amount of your order, including taxes and shipping fees.
4.3 Order Confirmation:
Upon placing an order, you will receive an order confirmation via email. This email serves as an acknowledgment that we have received your order, but it does not guarantee acceptance. We reserve the right to cancel orders at any time if there are issues with payment processing, product availability, or other reasons.
4.4 Cancellation and Modifications:
Once an order is placed, it may not be possible to modify or cancel it. However, if you need assistance with a recent order, please contact us, and we will do our best to accommodate your request.
- Shipping and Delivery
5.1 Shipping Policy:
We ship products to the address provided during checkout. Shipping costs and estimated delivery times will be displayed at the time of purchase. Delivery times are estimates and may vary depending on factors beyond our control, such as carrier delays or customs processing.
5.2 Risk of Loss:
All products purchased from Janki are made pursuant to a shipment contract. The risk of loss and title for the items pass to you upon our delivery to the carrier.
- Returns and Refunds
6.1 Non-Returnable Products:
Please note that all products sold on Janki are non-returnable unless they fall under specific categories such as damaged, defective, missing items, or wrong items received. We strive to ensure that you receive only top-quality, brand-new products. Therefore, we do not accept returns for reasons such as change of mind, dissatisfaction with product specifications, or other subjective preferences.
6.2 Return Eligibility:
Products will only be accepted for returns or refunds if they meet the following criteria:
The product received is damaged or defective upon delivery.
You received the wrong product or the wrong version/model of the product you ordered.
There are missing items from your order, such as accessories or components that should have been included.
6.3 Return Process:
To initiate a return, you must contact us within [insert return period, e.g., 7 days] of receiving your order. Please provide detailed information, including your order number, a description of the issue, and photos if applicable. Once your return is approved, we will provide instructions on how to return the product to us.
6.4 Refunds:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment. Shipping costs are non-refundable, and the refund will only cover the cost of the item itself.
6.5 Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us, and we will assist you with the exchange process.
- Intellectual Property
7.1 Ownership:
All content on Janki, including but not limited to text, graphics, logos, images, and software, is the property of Janki or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
7.2 License:
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or exploit any part of the website without our express written permission.
- Limitation of Liability
8.1 Disclaimer:
Janki provides the website and its services on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the website, the information, content, or products included on the site.
8.2 Limitation of Liability:
To the fullest extent permitted by law, Janki and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website or the purchase of our products.
- Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [your country/state]. Any disputes arising from these terms or your use of the website shall be resolved in the courts located in [your jurisdiction].
- Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the revised terms.
- Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Janki
Near Kali Mandir, Balidih, Kurmidih, Bokaro Steel City, Jharkhand 827010
Email: sujeet@myjanki.com
Phone: 09334378510